
State Farm® Insurance Agent Arty Pagan
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tin Clev
May 13, 2025
"Thank you so much Karl, for your excellent customer service. You were very professional, you listened to my needs and concerns and therefore have earned me back as a customer. Keep up the great work!"
"Thank you, Tin!!!"
glen mcclary
May 9, 2025
"Great effort to reduce my auto insurance costs. Super, super!"
"Thank you, Glen!!! Glad we could help."
Hunter Faulisi
May 7, 2025
"Jim and Emily are the best. got me in and out and provided superior customer service. I think that's the goal in the Insurance Industry which is providing good quality Customer Service and Jim and Emily certainly exceeded my expectations. they were easy to work with and looking forward to working with them again when my quote comes up for renewal."
"Thank you, Hunter!!! What a great review. I’m glad that Jim and Emily were able to provide high quality customer service. Thank you for allowing us to handle your insurance!"
Cody Cook
May 7, 2025
"Jessica is a great agent, she always pays attention to the little details and makes sure everything is taken care of properly. You can tell she loves her job and its not just a pay check for her like some past agents I've dealt with."
"Thank you, Cody!!!"
Shelby Cayro
May 3, 2025
"Jim, our agent, rescued us from the incompetence of another agent, who we had been referred to. I have been with State Farm for 40+ years and can unequivocally state that Jim is one of the best Insurance Agents, I have had the pleasure of dealing with; he is professional, competent and is immediately responsive to his client’s needs."
"Thank you, Shelby! I’m so happy that Jim was able to help you through those issues. We sincerely appreciate you giving us the opportunity to earn your business!"
Lisa S. Gerard
May 1, 2025
"As a first time client of State Farm, though no stranger to home and auto insurance, I was pleasantly surprised at the professional services I received. Not only did they bundle my quality products at an unanticipated savings, but Jim McCarl sealed the deal with his winning customer service style. He was friendly, knowledgable, and timely! Dealing with Arty Pagan - State Farm Insurance, felt like chatting with trusted friends. A 5 star rating is not enough."
"Thank you, Lisa!!! So happy that Jim was able to help you with auto, home, and other insurance. We appreciate you giving us the opportunity to to earn your business!"
Jessica Rundle
April 30, 2025
"Brenda was so helpful during a stressful situation and got everything fixed for me!"
"Thank you, Jessica! Brenda is a great employee who gets a lot of praise due to her commitment to making customers happy. Thank you for giving us the opportunity to provide for your insurance needs. "
Diane Sands
April 25, 2025
"Brenda was extremely helpful and had the answers to my questions. Have always had great customer service at this location."
"Thank you, Diane!!! We’re proud to have Brenda in our team. I’m so happy that she was able to provide great customer service to you. We appreciate you!"
Bill Ballweber
April 25, 2025
"Very nice, polite and professional"
"Thank you, Bill!!! We appreciate site you being a loyal customer for so many years!"
Jennifer Gutowski
April 23, 2025
"Save yourself the stress and hassle, find an agent who cares!"
"So sorry to see this review after 20 years of service to you and your family. We discussed the problem with the form. I apologize for not meeting your expectations, as we take a lot of pride in giving great customer service - I assume that’s why you stuck with us for so long. Best wishes. "
Shawn Gutowski
April 23, 2025
"We've been using Arty's office for 20 years for all of our insurance needs. It has gone down hill slowly over the last 10 years. Apparently, they spend their time getting reviews rather than doing their job because the lack of attention to detail and customer service has gone from a 8 out of 10 in 2005 to a 2 out of 10 in 2025! Valarie left and she was the ONLY reason we stayed. She was competent and always provided excellent costumer service. We will be moving to another agent asap!"
"So sorry to see this review after 20 years of service to you and your family. We discussed the problem with the form. I apologize for not meeting your expectations, as we take a lot of pride in giving great customer service - I assume that’s why you stuck with us for so long. Best wishes."
Teri
April 22, 2025
"Emily Ashford, Great Insurance rep for Arty Pagan State Farm Ins. Patient, informative and just a pleasant experience. Thank You!"
"Thank you, Teri!!!"
Delroy Clarke
April 18, 2025
"Emily was exceptionally courteous and knowledgeable"
"Thank you, Delroy."
Bob Dickerson
April 8, 2025
"A current State Farm customer wanting to discuss the transfer of our relationship from an agent in Naples to be closer to home. Felt totally put down because my wife and I live in Palm Bay, guess not respectable enough since we don't live in Viera, truly a sad commentary on Community to a new resident of Florida. Client contact to check out possibility of appointment to just to meet a representative was to call me back..never bothered to reach out. Overall, it was a disappointing experience with a company that boasts almost a five-star rating and champions customer service excellence."
"Thank you for reaching out. As I understand it, you called our office wanting us to do a review of your policies before deciding which State Farm agency transfer to. My employee explained that, unfortunately, we do not have access to your policies since they are in another agency (privacy rules), but we would be more than happy to review your policies once they transfer in to our office - we do it all the time. But, the first step is to transfer your policies to whatever agency you want to review your coverages. Otherwise, we can’t advise you properly. The same rules apply for all State Farm agents. As far as your Palm Bay location goes…we have a very large portion of our customers and some employees located in Palm Bay, and we write insurance across the entire state of Florida. So sorry that you got the wrong impression of our agency. We actually get very high marks for our customer service."
Pam Thorpe
March 21, 2025
"Jim McCarl was very helpful with my insurance needs. He was extremely knowledgeable and answered all of our questions. He was both professional and friendly in all interactions."
"Thank you, Pam! Jim is another one of our rock star employees who does an outstanding job for our customers. I’m so happy that you had a great experience with our office. Thank you for allowing us the opportunity to earn your business!"
Sandi Jawed
March 14, 2025
"I had a wonderful experience with Brenda sorting out car insurance. She answered every email and phone call with professionalism, understanding, and knowledge. Things could not have worked out better when all was said and done. Thank you, Brenda, for a walking me through the process and for adjusting our policy!"
"Thanks for the great review, Sandi. Brenda does a great job providing outstanding service to our customers. Thank you for giving us the opportunity to earn your business!"
Cecille Washington
March 13, 2025
"I had the tremendous pleasure to work with Jennifer with my insurance policies. She was extremely detailed in her knowledge and her customer service was impeccable."
"Thank you, Cecille. Jessica is one of our rock star agents. I’m so happy that you had a great experience with our office. Thank you for giving us the opportunity to earn your business!"
David Roden
March 13, 2025
"Emily has been great to work with during my transition to Florida. Thank you"
"Thank you, David. I’m so happy that Emily was able to help you with your transition here! Welcome to Florida!"
Chris C.
March 12, 2025
"I've been a client of Arty Pagan's office for decades as I've moved in and out of Florida during my career. Always found them to be exceptionally responsive and helpful in keeping rates down. Most recently Brenda Stocum found a way to knock a chunk off my auto insurance. She's very helpful and it's much appreciated."
"Thank you, Chris!!! We appreciate you being such a long-term, loyal customer. I’m so happy that Brenda was able to find you some savings on your auto insurance. Your endorsement really means a lot to us! "
Janet Nguyen
March 3, 2025
"Emily is the sweetest and very personable, I highly recommend!!"
"Thanks you, Janet! Emily is a rock star!"
Marvin Rhodes
February 26, 2025
"Brenda was very helpful and went out of her way to help me solve a problem with my State Farm drive safe app without her help I would’ve been lost. I would highly recommend Brenda’s help at this State Farm office to anyone thank you again Brenda you are awesome! Marvin"
"Thank you, Marvin! Brenda does a great job. I’m so happy that she was able to help you with your DSS app. Thank you for allowing us to earn your business! Have a great day!"
martin huff
February 26, 2025
"Emily has been awesome to work with since moving to Florida."
"Thank you, Martin! I’m so glad that Emily has been able to help you. We appreciate you allowing us to earn your business!"
Orlando Jardines
February 6, 2025
"Rapido,eficiente,buena atencion todo perfecto. Muchas garcias"
"Thank you, Orlando!!!"
Harvey Kriegsman
January 31, 2025
"Very personable and knowledgeable"
"Thank you, Harvey!"
Todd Olson
January 27, 2025
"Fantastic people to work with. Highly recommend."
"Thank you, Todd! We appreciate you giving us the opportunity to earn your business!"