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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of AFUTU ASHIE

AFUTU ASHIE

August 20, 2026

5  out of  5
rating by AFUTU ASHIE
"Emily is the best insurance agent I've ever worked with. She is friendly, polite, and truly goes above and beyond to ensure her clients' needs are met. She went out of her way to make sure everything was taken care of. A real asset to her company — she is exceptional and highly recommended!"
We responded:
"Thank you, Afutu!!! "
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AFUTU ASHIE

August 20, 2026

5  out of  5
rating by AFUTU ASHIE
"Emily is the best insurance agent I've ever worked with. She is friendly, polite, and truly goes above and beyond to ensure her clients' needs are met. She went out of her way to make sure everything was taken care of. A real asset to her company — she is exceptional and highly recommended!"
We responded:
"Thank you, Afutu!!! "
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Christine maclean

August 17, 2026

5  out of  5
rating by Christine maclean
"John is a great agent, very helpful and always there to guide you in the right direction"
We responded:
"Thank you, Christine!"
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Christine maclean

August 17, 2026

5  out of  5
rating by Christine maclean
"John is a great agent, very helpful and always there to guide you in the right direction"
We responded:
"Thank you, Christine!"
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Brittany Westerman

August 10, 2026

5  out of  5
rating by Brittany Westerman
"Karl was super nice and knowledgeable with any questions asked!"
We responded:
"Thank you, Brittany!"
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Brittany Westerman

August 10, 2026

5  out of  5
rating by Brittany Westerman
"Karl was super nice and knowledgeable with any questions asked!"
We responded:
"Thank you, Brittany!"
Profile photo of Diane Sands

Diane Sands

August 6, 2026

5  out of  5
rating by Diane Sands
"Maria was extremely helpful and had the answers to my questions.
Have always had great customer service at this location."
We responded:
"Thank you, Diane!!! We’re proud to have Brenda in our team. I’m so happy that she was able to provide great customer service to you. We appreciate you!"
Profile photo of Diane Sands

Diane Sands

August 6, 2026

5  out of  5
rating by Diane Sands
"Maria was extremely helpful and had the answers to my questions.
Have always had great customer service at this location."
We responded:
"Thank you, Diane!!! We’re proud to have Brenda in our team. I’m so happy that she was able to provide great customer service to you. We appreciate you!"
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RadiosGomer

July 31, 2026

1  out of  5
rating by RadiosGomer
"Absolute dumpster fire. They dropped the ball on my umbrella policy. Then, I cannot get ahold of anyone who can tell me what happened. Four calls over two weeks, four promises of a “call back”, none ever happened. Maria promised to “personally ensure I get a call back”, three days later I call back again and she says “she did her dilligence by sending a note to someone to call me back”. Called corporate to change agents. Avoid Arty Pagan and his disastrous office."
We responded:
"So sorry that we didn’t meet your expectations. I sincerely apologize. We handle an average of 250 incoming calls per day servicing about 16,000 policies, and sometimes we drop the ball. The overwhelming majority of our customers are extremely pleased with our customer service. You deserve to have the same level of service. Best wishes. "
Profile photo of RadiosGomer

RadiosGomer

July 31, 2026

1  out of  5
rating by RadiosGomer
"Absolute dumpster fire. They dropped the ball on my umbrella policy. Then, I cannot get ahold of anyone who can tell me what happened. Four calls over two weeks, four promises of a “call back”, none ever happened. Maria promised to “personally ensure I get a call back”, three days later I call back again and she says “she did her dilligence by sending a note to someone to call me back”. Called corporate to change agents. Avoid Arty Pagan and his disastrous office."
We responded:
"So sorry that we didn’t meet your expectations. I sincerely apologize. We handle an average of 250 incoming calls per day servicing about 16,000 policies, and sometimes we drop the ball. The overwhelming majority of our customers are extremely pleased with our customer service. You deserve to have the same level of service. Best wishes. "
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Belinda Darnell

July 28, 2026

5  out of  5
rating by Belinda Darnell
"I had a fantastic experience working with Jon Lutzeier at Arty Pagan State Farm. He was incredibly knowledgeable, responsive, and made adding one of my vehicles to my policy quick and effortless. The entire office is always friendly, available, and they actually know who I am every time I call, which says a lot about their customer service. I especially appreciate how easy they made the process of insuring our teenage drivers. I highly recommend Jon and the entire Arty Pagan State Farm team if you’re looking for outstanding service and people who truly care about their clients."
We responded:
"Thank you, Belinda! Jon is another one of our rock star employees. I am blessed to have a great team. We appreciate you giving us the opportunity to earn your business."
Profile photo of Belinda Darnell

Belinda Darnell

July 28, 2026

5  out of  5
rating by Belinda Darnell
"I had a fantastic experience working with Jon Lutzeier at Arty Pagan State Farm. He was incredibly knowledgeable, responsive, and made adding one of my vehicles to my policy quick and effortless. The entire office is always friendly, available, and they actually know who I am every time I call, which says a lot about their customer service. I especially appreciate how easy they made the process of insuring our teenage drivers. I highly recommend Jon and the entire Arty Pagan State Farm team if you’re looking for outstanding service and people who truly care about their clients."
We responded:
"Thank you, Belinda! Jon is another one of our rock star employees. I am blessed to have a great team. We appreciate you giving us the opportunity to earn your business."
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Kylie Wellman

July 28, 2026

5  out of  5
rating by Kylie Wellman
"Jon Lutzeier was very helpful and friendly! He helped me call my apartment complex and fix mistakes on my insurance agreement that I did even know I had."
We responded:
"Thank you, Kylie! I’m glad that Jon was able to help you with your renter’s policy. We appreciate the opportunity to serve you."
Profile photo of Kylie Wellman

Kylie Wellman

July 28, 2026

5  out of  5
rating by Kylie Wellman
"Jon Lutzeier was very helpful and friendly! He helped me call my apartment complex and fix mistakes on my insurance agreement that I did even know I had."
We responded:
"Thank you, Kylie! I’m glad that Jon was able to help you with your renter’s policy. We appreciate the opportunity to serve you."
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Joseph Leonardi

July 24, 2026

5  out of  5
rating by Joseph Leonardi
"Maria was most helpful and very professional. Coming to this office was a pleasure"
We responded:
"Thanks, Joseph!!!"
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Joseph Leonardi

July 24, 2026

5  out of  5
rating by Joseph Leonardi
"Maria was most helpful and very professional. Coming to this office was a pleasure"
We responded:
"Thanks, Joseph!!!"
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Srini Suni

July 2, 2026

5  out of  5
rating by Srini Suni
"Customer focused service from Jon was very helpful. I recommend Jon to anyone is looking for new policy on either home or auto."
We responded:
"Thank you, Srini!!!"
Profile photo of Srini Suni

Srini Suni

July 2, 2026

5  out of  5
rating by Srini Suni
"Customer focused service from Jon was very helpful. I recommend Jon to anyone is looking for new policy on either home or auto."
We responded:
"Thank you, Srini!!!"
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Atussa Harmon

June 26, 2026

5  out of  5
rating by Atussa Harmon
"Maria was very professional, courteous and knowledgeable"
We responded:
"Thank you, Atussa!!!"
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Atussa Harmon

June 26, 2026

5  out of  5
rating by Atussa Harmon
"Maria was very professional, courteous and knowledgeable"
We responded:
"Thank you, Atussa!!!"
Profile photo of Yvonne P. Bartell-Simpson

Yvonne P. Bartell-Simpson

June 26, 2026

5  out of  5
rating by Yvonne P. Bartell-Simpson
"Requested info and Maria was very helpful and sent needed Info."
We responded:
"Thank you, Yvonne!!! I'm glad Maria was able to provide the info needed. "
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Marlene Gonzalez

June 26, 2026

5  out of  5
rating by Marlene Gonzalez
"Me and my boyfriend got involved in a terrible accident .we sekeed help at his insurance state farm .Ms María Santiago helped us a lot , twice .She was very kind , knowledgeable and herd our concerns and questions .She was very patient as well.She went the extra mile with all these paperwork that we did not know how to proceed .Thanks again María for your excellence."
We responded:
"Thank you, Marlene!!! This is what we're about - helping our customers recover from the unexpected. I'm so happy that Maria was able to go the extra mile and provide knowledgeable and helpful guidance in handling your claim. We appreciate the opportunity to serve you! "
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Patricia Messitt

June 25, 2026

5  out of  5
rating by Patricia Messitt
"Maria is so kind as well as knowledgeable and helpful. She knew exactly what to do to switch over my insurance to my new vehicle!"
We responded:
"Thank you, Patricia!!! We appreciate you choosing our office to handle your auto insurance. "
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Susan Montague

June 24, 2026

5  out of  5
rating by Susan Montague
"I called State Farm at 3:30 in the afternoon to insure our Classic car. Shanna worked hard to get our insurance set up quickly so that my husband could attend a car show the next morning. She communicated brilliantly, and we got the job done before closing time!"
We responded:
"Thank you, Susan!!! I'm so happy that your husband got the opportunity to show off that beautiful car!"
Profile photo of Peter Rea

Peter Rea

June 24, 2026

5  out of  5
rating by Peter Rea
"The whole experience was a joy outstanding professalisiam. Shauna was extremely helpful"
We responded:
"Thank you, Peter!!!"