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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Libby McGahee

November 26, 2025

5  out of  5
rating by Libby McGahee
"We had a great experience with Karl today! We are current auto insurance customers, and needed condo insurance. Karl walked us through everything, and we got an excellent quote on homeowners insurance. Visit was quick and simple, and the quote was half the cost of the previous company. Karl was friendly and helpful, and answered every question we had. We've had a fantastic experience with State Farm since switching from USAA, and everyone we've interacted with has been incredibly helpful."
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BCG

November 25, 2025

5  out of  5
rating by BCG
"Brenda @ Arty Pagans office is top shelf. She will work tirelessly to help you with any insurance questions or problems you may encounter. Great customer service."
We responded:
"Thank you!!! Brenda does a great job for us and gets lots of praise from our customers. We appreciate you taking the time to comment on your positive experience with our office. "
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James Kise

November 12, 2025

5  out of  5
rating by James Kise
"I had pleasant time switching car insurance. All my questions and concerns were addressed. Thank you Karl for providing a professional and personalized experience. I look forward to seeing you in the future."
We responded:
"Thank you, James, for giving us the opportunity to earn your business. I’m so happy that you had a professional and personalized experience while working with Karl. Please reach out to us if we can help you in way. "
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Natalie C. Twine

October 24, 2025

5  out of  5
rating by Natalie C. Twine
"Maria was very helpful and pleasant to work with."
We responded:
"Thank you, Natalie! "
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KE Hanlon

October 21, 2025

5  out of  5
rating by KE Hanlon
"Each year I review my two policies in person at the State Farm office before my renewal period. Today I had the pleasure of sitting down with Michelle Garrett. Michelle was very well prepared for the meeting. She had reviewed both of my policies in advance of my arrival. Michelle looked at opportunities to see where I could save money and more importantly she made sure my coverage options will protect me, my home and auto in the future. I appreciated the opportunity to meet with Michelle in-person and will look forward to calling on her in the future. Michelle is a wonderful State Farm Ambassador. Thank you, Michelle!"
We responded:
"Thank you for that wonderful review!!! Michelle does a great job with our process of reviewing policyholder accounts. I’m so happy that you found it to be valuable. "
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Burt Soss

October 11, 2025

5  out of  5
rating by Burt Soss
"Maria was extremely courteous , helpful , knowledgeable and completed my problem immediately"
We responded:
"Thank you, Burt!!! Maria is a great representative of our agency. "
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Wilda Deaton Hartzog

October 10, 2025

5  out of  5
rating by Wilda Deaton Hartzog
"Ms Brenda takes care of me every time I call with concerns and issues she is a great asset to State Farm."
We responded:
"Thank you, Wilda!!! We get many compliments about Brenda. We appreciate you giving us the opportunity to serve you."
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M Gal

October 8, 2025

5  out of  5
rating by M Gal
"I needed homeowner's insurance quickly for a house we're closing on in a couple of weeks...Emily Ashford was who I called and spoke with, and she was so professional and friendly...and she got me exactly what I needed within 24 hours. No one "loves" getting insurance, but they always make it easy and downright painless!"
We responded:
"Thank you for that great review!!! Emily represents our office very well - professional and friendly. I’m so happy that she was able to quickly meet your need for homeowners insurance. Thank you for doing business with us! "
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Kimberly Kay

September 15, 2025

5  out of  5
rating by Kimberly Kay
"This State Farm office is my preferred location & brand. Proactively reviewed my policies with Sam. Very informative and courteous, answering all my questions and even calling me back with an alternative suggestion. I feel that Sam went above and beyond my expectations today. Since I’ve been a customer for over 25 years + it has been a great experience overall. Ty"
We responded:
"Kimberly, I am so sorry. We moved almost 2 years ago. Sorry that you didn’t see our notices. We sincerely appreciate you being a long term customer. Please give me a call when you have a chance. Thanks."
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Janet Cotter

September 15, 2025

5  out of  5
rating by Janet Cotter
"State Farm is awesome. Fixed my issue immediately explaining every detail clearly and very professional. I am a very happy State Farm customer. Thanks State Farm."
We responded:
"Thank you, Janet!!! We are honored to serve you! "
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Suzanne

September 12, 2025

5  out of  5
rating by Suzanne
"State Farm Insurance went over and above what I thought. Needed Roadside Assistance and they worked tirelessly to get me help. Am very impressed."
We responded:
"Thank you, Suzanne! I’m so happy that our Roadside Assistance was able to help you. We appreciate you allowing us to earn your business."
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Anthony McClendon

September 12, 2025

5  out of  5
rating by Anthony McClendon
"Shoutout to Karl and Jim! Karl assisted me with multiple policies over the last few weeks and was as solid as they come. If Karl didn’t have an answer to any question I had, he made sure to get an answer and always got back to me same day. Patient, communicative, and professional."
We responded:
"Thank you, Anthony! We are happy to have you as a customer. I’m so glad that our team served you well. We appreciate you!"
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Jacquie Arnold

September 12, 2025

5  out of  5
rating by Jacquie Arnold
"Big thank you to Jessica for her exceptional service helping me transition over to State Farm for my home owners insurance. She was very supportive, informative, showing excellent customer service and professionalism. Thank you again Jessica!"
We responded:
"Thank you, Jacquie!!! Jessica does a great job helping customers make that transition. We appreciate you giving us the opportunity to earn your business and handle your homeowner’s insurance. "
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Diana Guzman

September 11, 2025

5  out of  5
rating by Diana Guzman
"In the short two days I walked into Arty’s offices I felt more welcomed and all my concerns with my dad’s policy were in the most capable hands! Brenda- Sam and Arty have been truly amazing helping me move our offices to Melbourne! They are more than just 5 stars in my book! Helpful, kind, knowledgeable and courteous - I know here I am in great hands!"
We responded:
"Thanks for that wonderful review, Diana!!! Please accept our sincere condolences. I’m glad that we were able to help you navigate through the issues, answer your questions, get your dad’s policies transferred here, and reduce some of the burden you faced in this process. We appreciate you trusting us to help you through that. "
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Mark R

September 11, 2025

5  out of  5
rating by Mark R
"Had some questions and an issue with logging into my account. Brenda was extremely helpful in answering all my questions and clearing up all of my problems. I have been with State Farm for almost 50 years and highly recommend them."
We responded:
"Thank you, Mark! Wow! Almost 50 years with State Farm! That’s amazing! Thank you for being such a loyal, long-term customer. I’m glad Brenda was able to help you with your questions and resolve the issues. We sincerely appreciate you!"
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Donna DiBongrazio

August 29, 2025

5  out of  5
rating by Donna DiBongrazio
"Maria was very friendly and helpful today with switching cars on my insurance."
We responded:
"Thank you, Donna!!!"
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Bonnie Shearin

August 29, 2025

5  out of  5
rating by Bonnie Shearin
"Brenda is the best! She got me what I needed in 2minutes while I was at the DMV! Great customer service! Thank you!!"
We responded:
"Thanks, Bonnie! I’m so glad to hear the Brenda is as able to quickly get you the documentation you needed while waiting at the DMV. Thanks for giving us the opportunity to be your insurance provider. "
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Mark Sorensen

August 28, 2025

5  out of  5
rating by Mark Sorensen
"I have been with Arty for car and now homeowner insurance for 30+ years. I have been very happy with their service and staff like Brenda. I give them 5 stars all around."
We responded:
"Thank you, Mark!!! We appreciate you so much! We are truly blessed to have so many long-term, loyal customers like you. "
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Diane Perez

August 28, 2025

5  out of  5
rating by Diane Perez
"Been with State Farm for over 40 years. I've always been pleased with the service I've received from State Farm. Brenda has been great in taking quick care of my recent issues. As always, Thank You Mr. Pagan!"
We responded:
"Thank you, Diane!!! It is our pleasure to serve you. I’m so happy that Brenda was able to help you so quickly with your recent issue. We have tremendous gratitude for long-term, loyal customers like you! Thanks, again!!!"
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Kerrie Smith

August 22, 2025

5  out of  5
rating by Kerrie Smith
"She did a great job, considering I asked to see if I could lower bill, and ended up adding addional coverage for very little, which I needed. For a person of my character that's amazing. 💯"
We responded:
"Thank you, Kerrie! Marie does a great job for us. We appreciate you giving us the chance to earn your business."
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Julian Ortiz

August 22, 2025

5  out of  5
rating by Julian Ortiz
"Worked with Karl. I was helped on both auto and home insurance and I’ll be honest him and his team are incredible. They saved me money while providing more coverage. Great team and will always come back!!!"
We responded:
"Thank you, Julian! So happy that you had a great experience with Karl, and that we were able to bundle your auto insurance and save you money and provide higher more coverage at the same time! We love doing that! Thanks for giving us the chance to earn your business!"
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Kimberly Trotter, RN

August 20, 2025

5  out of  5
rating by Kimberly Trotter, RN
"Very attentive and responsive team! Thank you so much!"
We responded:
"Thank you, Kimberly! We appreciate you giving us the opportunity to earn your business!"
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Bernard Nelson

August 18, 2025

5  out of  5
rating by Bernard Nelson
"Working with Jim McCarl has been great. Jim is proactive and very responsive and explains the nuances of coverage and cost very understandably. Great experience working with Jim and Arty Pagan's State Farm team."
We responded:
"Thank you, Bernard!!! Jim does a great job taking care of our customers. Thank you for giving us the opportunity to be your insurance provider!"
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Ryder and hapa

August 14, 2025

5  out of  5
rating by Ryder and hapa
"Brenda did a wonderful, professional, courteous job she the work I just answered questions. Thank you"
We responded:
"Thank you! Brenda is committed to providing great customer service. I’m so happy that she was able to resolve your issue. We appreciate you allowing us the opportunity to earn your business!"
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Sheri Bryington

August 6, 2025

5  out of  5
rating by Sheri Bryington
"Maria was amazing. Answered all questions. Helped me so so much with running the policy numbers to see my end result of coverage and payment. Thank you Maria you are the best. Thank you . Maria ran policy numbers on two different cars coverage to help me and of my decision of coverage and payment AT THE SAME TIME going back and forth. VERY KNOWLEDGEABLE AND FAST!! Recommend state farm Arty Pagan office."
We responded:
"Thank you, Sheri! I’m so happy that Maria was able to help you. We appreciate you being a long time customer. Thank you for allowing us to handle your insurance!"